WEBVTT NOTE duration:"00:02:32.0850000" NOTE recognizability:0.894 NOTE language:en-us NOTE Confidence: 0.8944853 00:00:28.120 --> 00:00:31.564 Organizations have not focused on the way NOTE Confidence: 0.8944853 00:00:31.564 --> 00:00:34.342 they develop physicians and prepare them NOTE Confidence: 0.8944853 00:00:34.342 --> 00:00:39.230 to be in leadership roles. I think that. NOTE Confidence: 0.8944853 00:00:39.230 --> 00:00:41.460 Helping develop that leadership pipeline, NOTE Confidence: 0.8944853 00:00:41.460 --> 00:00:43.640 providing education to leaders and NOTE Confidence: 0.8944853 00:00:43.640 --> 00:00:45.820 then opportunities to train and NOTE Confidence: 0.8944853 00:00:45.887 --> 00:00:48.132 practice those behaviors that they've NOTE Confidence: 0.8944853 00:00:48.132 --> 00:00:50.377 learned can make a difference. NOTE Confidence: 0.8944853 00:00:50.380 --> 00:00:54.840 And then we need feedback and we need to say, NOTE Confidence: 0.8944853 00:00:54.840 --> 00:00:56.172 am I doing well? NOTE Confidence: 0.8944853 00:00:56.172 --> 00:00:59.411 How are my the people I'm leading viewing NOTE Confidence: 0.8944853 00:00:59.411 --> 00:01:02.867 the way I'm demonstrating these behaviors? NOTE Confidence: 0.8944853 00:01:02.870 --> 00:01:06.390 I think in fairness are sort of first NOTE Confidence: 0.8944853 00:01:06.390 --> 00:01:09.029 line leaders often also receive. NOTE Confidence: 0.8944853 00:01:09.030 --> 00:01:11.065 Very continuous messages on some NOTE Confidence: 0.8944853 00:01:11.065 --> 00:01:13.659 of the business elements of the NOTE Confidence: 0.8944853 00:01:13.659 --> 00:01:16.109 practice from higher levels of NOTE Confidence: 0.8944853 00:01:16.109 --> 00:01:17.579 leadership and administration, NOTE Confidence: 0.8944853 00:01:17.580 --> 00:01:18.930 constantly being measured NOTE Confidence: 0.8944853 00:01:18.930 --> 00:01:20.280 on productivity volumes. NOTE Confidence: 0.8944853 00:01:20.280 --> 00:01:23.430 Payer mix, arview generation and so forth. NOTE Confidence: 0.8944853 00:01:23.430 --> 00:01:26.524 And if that's the constant message they're NOTE Confidence: 0.8944853 00:01:26.524 --> 00:01:30.180 receiving as a first line leader from above, NOTE Confidence: 0.8944853 00:01:30.180 --> 00:01:32.430 they then transmit that same NOTE Confidence: 0.8944853 00:01:32.430 --> 00:01:34.680 message to those they're leading, NOTE Confidence: 0.8944853 00:01:34.680 --> 00:01:39.280 and so I think helping them take in a bigger. NOTE Confidence: 0.8944853 00:01:39.280 --> 00:01:41.392 Frame of what it means to NOTE Confidence: 0.8944853 00:01:41.392 --> 00:01:43.490 be a first line leader, NOTE Confidence: 0.8944853 00:01:43.490 --> 00:01:45.776 and that many of those productivity NOTE Confidence: 0.8944853 00:01:45.776 --> 00:01:48.503 metrics are only part of what they're NOTE Confidence: 0.8944853 00:01:48.503 --> 00:01:50.383 responsible for and in equal. NOTE Confidence: 0.8944853 00:01:50.390 --> 00:01:51.730 And in my view, NOTE Confidence: 0.8944853 00:01:51.730 --> 00:01:53.740 even more important to mention their NOTE Confidence: 0.8944853 00:01:53.813 --> 00:01:55.749 responsible for is harnessing, NOTE Confidence: 0.8944853 00:01:55.750 --> 00:01:56.133 developing, NOTE Confidence: 0.8944853 00:01:56.133 --> 00:01:58.048 empowering the talent of the NOTE Confidence: 0.8944853 00:01:58.048 --> 00:01:59.197 people they lead, NOTE Confidence: 0.8944853 00:01:59.200 --> 00:02:01.498 who are what really make all NOTE Confidence: 0.8944853 00:02:01.498 --> 00:02:03.030 those other outcomes possible, NOTE Confidence: 0.8944853 00:02:03.030 --> 00:02:05.298 and so those can become secondary NOTE Confidence: 0.8944853 00:02:05.298 --> 00:02:07.315 byproducts of being an effective NOTE Confidence: 0.8944853 00:02:07.315 --> 00:02:09.907 leader to some of those human NOTE Confidence: 0.8944853 00:02:09.907 --> 00:02:11.203 elements of interaction. NOTE Confidence: 0.8944853 00:02:11.210 --> 00:02:12.886 And speaking to those, NOTE Confidence: 0.8944853 00:02:12.886 --> 00:02:14.562 altruistic motives of physicians NOTE Confidence: 0.8944853 00:02:14.562 --> 00:02:16.743 and being aligned with the NOTE Confidence: 0.8944853 00:02:16.743 --> 00:02:18.439 things physicians care about, NOTE Confidence: 0.8944853 00:02:18.440 --> 00:02:20.984 which is taking care of patients NOTE Confidence: 0.8944853 00:02:20.984 --> 00:02:22.256 meeting medical needs, NOTE Confidence: 0.8944853 00:02:22.260 --> 00:02:24.490 providing high quality care and NOTE Confidence: 0.8944853 00:02:24.490 --> 00:02:26.274 compassionate care and focusing NOTE Confidence: 0.8944853 00:02:26.274 --> 00:02:28.210 on some of those things.