Standardizing the Chemotherapy Call Back Process to Improve Patient Understanding of Therapy and Side Effects in Initial Treatment

Title

Standardizing the Chemotherapy Call Back Process to Improve Patient Understanding of Therapy and Side Effects in Initial Treatment

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Description

As new patients are scheduled for chemotherapy, it is imperative that they receive education on what to expect during therapy and how to manage the potential side effects.

A review of patient satisfaction scores for explanation of chemotherapy expectations and managing side effects were below the target goal for the Ambulatory Treatment Center (ATC) League City.

Aim - To develop a standardized telephone follow-up process for patients who have completed Cycle 1 Day 1 (C1D1) chemotherapy/immunotherapy.

Goal - To increase patient satisfaction related to the explanation of managing side effects and expectations during chemotherapy/immunotherapy and meet the target Top Box Score.

Category

QIAB Project

Department

ATC League City

Standardizing the Chemotherapy Call Back Process to Improve Patient Understanding of Therapy and Side Effects in Initial Treatment

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