Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care

Authors

Rachel McDonald, The University of Texas MD Anderson Cancer Center
Eron Wahid, The University of Texas MD Anderson Cancer Center
Macaela Davis, The University of Texas MD Anderson Cancer Center

Files

Description

In a surgical oncology clinic, Press Ganey scores have been unfavorable in regard to access to care. The aim of this project is to implement a Nurse Triage Role in order to increase the patient satisfaction mean scores in the Press Ganey Domain of Access to Care 3 Months, specifically for the access to staff by phone during and after clinic hours, by 10% for surgical oncology patients in the League City HAL by July 2022.

Department

League City HAL clinic

Recommended Citation

McDonald, Rachel; Wahid, Eron; and Davis, Macaela, "Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care" (2022). Ambulatory Celebrate Improvements Fair 2023. 10.
https://openworks.mdanderson.org/acif23/10