Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care

Authors

• Rachel McDonald, The University of Texas MD Anderson Cancer Center
• Eron Wahid, The University of Texas MD Anderson Cancer Center
• Macaela Davis, The University of Texas MD Anderson Cancer Center

Files

Description

In a surgical oncology clinic, Press Ganey scores have been unfavorable in regard to access to care. The aim of this project is to implement a Nurse Triage Role in order to increase the patient satisfaction mean scores in the Press Ganey Domain of Access to Care 3 Months, specifically for the access to staff by phone during and after clinic hours, by 10% for surgical oncology patients in the League City HAL by July 2022.

Department

League City HAL clinic

Recommended Citation

McDonald, Rachel; Wahid, Eron; and Davis, Macaela, "Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care" (2022). Ambulatory Celebrate Improvements Fair 2023. 10.
https://openworks.mdanderson.org/acif23/10