Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care
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In a surgical oncology clinic, Press Ganey scores have been unfavorable in regard to access to care. The aim of this project is to implement a Nurse Triage Role in order to increase the patient satisfaction mean scores in the Press Ganey Domain of Access to Care 3 Months, specifically for the access to staff by phone during and after clinic hours, by 10% for surgical oncology patients in the League City HAL by July 2022.
League City HAL clinic
McDonald, Rachel; Wahid, Eron; and Davis, Macaela, "Implementation of a Triage Nurse Role in a Surgical Oncology Clinic to Improve Patient Access to Care" (2022). Ambulatory Celebrate Improvements Fair 2023. 10.