The Impact of Online Self-Scheduling Platform Optimization on Patient Directed Access to Screening Mammography Appointments During the COVID-19 Pandemic

Authors

• Megan Kalambo, The University of Texas MD Anderson Cancer CenterFollow
• Rosalind Candelaria, The University of Texas MD Anderson Cancer Center
• Thu Nghiem, The University of Texas MD Anderson Cancer Center
• Deralyn Miller, The University of Texas MD Anderson Cancer Center
• Mike Everding, The University of Texas MD Anderson Cancer Center

Files

Description

Screening mammography is a low complexity exam for scheduling coordination. Optimization of our online self-scheduling platform with EHR integration resulted in a 26-fold increase in patient utilization and a 16-fold reduction in patient access team hands-on screening mammogram scheduling engagement.

Department

Breast Imaging

Recommended Citation

Kalambo, Megan; Candelaria, Rosalind; Nghiem, Thu; Miller, Deralyn; and Everding, Mike, "The Impact of Online Self-Scheduling Platform Optimization on Patient Directed Access to Screening Mammography Appointments During the COVID-19 Pandemic" (2023). Ambulatory Celebrate Improvements Fair 2024. 1.
https://openworks.mdanderson.org/acif24/1