The Impact of Online Self-Scheduling Platform Optimization on Patient Directed Access to Screening Mammography Appointments During the COVID-19 Pandemic

Authors

Megan Kalambo, The University of Texas MD Anderson Cancer CenterFollow
Rosalind Candelaria, The University of Texas MD Anderson Cancer Center
Thu Nghiem, The University of Texas MD Anderson Cancer Center
Deralyn Miller, The University of Texas MD Anderson Cancer Center
Mike Everding, The University of Texas MD Anderson Cancer Center

Files

Description

Screening mammography is a low complexity exam for scheduling coordination. Optimization of our online self-scheduling platform with EHR integration resulted in a 26-fold increase in patient utilization and a 16-fold reduction in patient access team hands-on screening mammogram scheduling engagement.

Department

Breast Imaging

Recommended Citation

Kalambo, Megan; Candelaria, Rosalind; Nghiem, Thu; Miller, Deralyn; and Everding, Mike, "The Impact of Online Self-Scheduling Platform Optimization on Patient Directed Access to Screening Mammography Appointments During the COVID-19 Pandemic" (2023). Ambulatory Celebrate Improvements Fair 2024. 1.
https://openworks.mdanderson.org/acif24/1