Access Same-Day/Next Day Initiative

Authors

John Jones III, The University of Texas MD Anderson Cancer CenterFollow
Shalamar Spears, The University of Texas MD Anderson Cancer Center

Files

Description

When a new patient to MD Anderson calls seeking an appointment, they want reassurance that they will be seen by oncology experts as quickly as possible. Our Patient Access team and the entire intake/scheduling process can have such a big impact on their initial experience and overall journey.

In April 2023, a Retreat was organized with the Service Lines and Access leaders to investigate how we can remove scheduling barriers that their teams may be facing. What resulted was the “Same Day Next Day Scheduling Initiative,” an organized call to action around expedited scheduling.

The shared goal is to increase same day next day scheduling for our target population. Same day next day scheduling is defined as referral creation within 18 business hours. What is presented is the incredible improvements that were made from this initiative.

Department

Access Operations

Recommended Citation

Jones, John III and Spears, Shalamar, "Access Same-Day/Next Day Initiative" (2024). Ambulatory Celebrate Improvements Fair 2024. 10.
https://openworks.mdanderson.org/acif24/10