Centralizing Communication Intake to Improve Workflow Visibility and Engagement: A Quality Improvement Project in a Cancer Center's Education Division

Authors

• Menatalla El-Sharkawi, The University of Texas MD Anderson Cancer CenterFollow
• Mohamed Ait Aiss, The University of Texas MD Anderson Cancer CenterFollow

Document Type

Article

Abstract

Background: In large or complex organizations, multiple teams may be charged with managing different components of a project, initiative, or administrative assignment. When these teams have overlapping needs for information, the absence of a structured intake and tracking process can limit transparency, reduce efficiency, and hinder coordination across communication channels.

Methods: Drawing on principles of strategic communications and project management, we created a structured and centralized information sharing process for teams within the education division of a comprehensive cancer center. The intervention included workflow redesign, development of a standardized intake system, and use of real-time dashboard analytics to support operation tracking and engagement.

Results: The results of this quality improvement initiative indicated improved employee engagement and visibility across multiple communication channels at the divisional, interdivisional, institutional, and public levels.

Conclusion: This project demonstrates that applying strategic internal communication principles through structured workflow redesign and digital infrastructure can improve coordination, visibility, and engagement in complex academic health care organizations.

DOI

https://doi.org/10.52519/ACEQI.26.2.1.a9

Grants and Funding

This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.

Recommended Citation

El-Sharkawi M, Ait Aiss M. Centralizing Communication Intake to Improve Workflow Visibility and Engagement: A Quality Improvement Project in a Cancer Center's Education Division. Advances in Cancer Education and Quality Improvement. 2026; 2(1). doi: https://doi.org/10.52519/ACEQI.26.2.1.a9.