Document Type
Article
Abstract
Background: In large or complex organizations, multiple teams may be charged with managing different components of a project, initiative, or administrative assignment. When these teams have overlapping needs for information, the absence of a structured intake and tracking process can limit transparency, reduce efficiency, and hinder coordination across communication channels.
Methods: Drawing on principles of strategic communications and project management, we created a structured and centralized information sharing process for teams within the education division of a comprehensive cancer center. The intervention included workflow redesign, development of a standardized intake system, and use of real-time dashboard analytics to support operation tracking and engagement.
Results: The results of this quality improvement initiative indicated improved employee engagement and visibility across multiple communication channels at the divisional, interdivisional, institutional, and public levels.
Conclusion: This project demonstrates that applying strategic internal communication principles through structured workflow redesign and digital infrastructure can improve coordination, visibility, and engagement in complex academic health care organizations.
Grants and Funding
This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors.
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License.
Recommended Citation
El-Sharkawi M, Ait Aiss M. Centralizing Communication Intake to Improve Workflow Visibility and Engagement: A Quality Improvement Project in a Cancer Center's Education Division. Advances in Cancer Education and Quality Improvement. 2026; 2(1).
Included in
Business and Corporate Communications Commons, Marketing Commons, Medical Education Commons, Oncology Commons, Quality Improvement Commons